Grenton Support Portal

If myGrenton mobile app does not connect to the Grenton System through Grenton Cloud Connection then:

1. Check if the UseCloud  feature (CLU properties -> Embedded features) is set to "True". 

2. In case the UseCloud feature is set to “True”, check if the CLU has connected to the Cloud - the value of the CloudConnection feature (CLU properties -> Embedded features) should be "True".

3. Check the network gateway settings for the project - it should match with the Router's settings.

4. If you want to change the gateway settings, start CLU Discovery and set the gateway to the Router's address.