The most often reasons for not finding the central unit are:


Improperly supplied/not supplied central unit

You can read more about proper supplying of the central unit HERE.


Ill-terminated ETHERNET cable 

Check, if the applied ETHERNET cable is terminated properly – if the colours of twisted pair cables on one RJ45 connector correspond to the colours of the RJ45 connector on the other end of the cable. The best solution is to use factory-terminated cable.


Broken RJ45 tip of ETHERNET cable

Check, if RJ45 connectors on ETHERNET cable have been not mechanically damaged.


Connection to the wrong network adapter

Make sure that central unit is connected to the proper network adapter. It is not allowed for the central unit to be connected at the same time to the router and to the computer that has a connection to a wireless network of this router. This configuration may cause an invalid assignment of the IP address to the central unit, what can lead to communication issues,
Allowed configurations are presented by the below schemes:


  • Direct connection to the central unit via ETHERNET cable


  • Indirect connection to the central unit via local network router (central unit connected to the router via ETHERNET cable)



  • The example of a valid connection with the central unit

Blocking the communication by the virtual network adapters

The lack of possibility of communication can result from virtual network adapters installed on our computer. They can be installed by antivirus or other programs. For the correct communication with the central unit, these adapters must be turned off.


  1. Open the network and sharing Centre – click the right mouse button on the network interface icon on the toolbaror, and press "Open Network & Internet Settings".
  2. In the middle of the newly opened dialogue window, press "Change adapter settings".

  3. The newly opened window shows all available network interfaces supported by the computer. The example of the dialogue window is shown below:If central CLU unit is connected to the computer with the Ethernet cable, it will appear as "Undefined network"

  4. Turn off each object which is not a network interface, to which central unit is connected. Click on the non-used network interface with the right mouse button, and press “Turn off” in a newly-opened dialogue window.
  5. Proceed CLU Discovery in Object Manager software.



Blocking of the central unit network interface

here can appear some cases, in which the in which Windows system firewall blocks the communication with the central unit. To enable the communication, Windows system firewall should be turned off for the time of one-time performance of the CLU Discovery procedure. For the time of performing the given procedure, we suggest to turn off the internet connection.


  1. Open the network and sharing Centre – click the right mouse button on the network interface icon on the toolbaror, and press "Open Network & Internet Settings".
  2. In the bottom left corner of the newly opened dialogue window, press "Windows system firewall".
  3. Open the firwall settings and disable the firewall
  4. In the opened window disable firwall for the settings of the private and public network.
  5. In Object Manager Software perform CLU Discovery procedure.